The current crisis has had a tremendous impact on organisations globally, with an initial focus for CIOs on enabling virtual working at scale for employees. As we head into the next phase, most organisations are reviewing costs and testing scenarios as part of their re-planning and budgeting process. However, in parallel there is still a pressure to invest and drive Digital Transformation Programmes forward at pace to ensure longevity within the marketplace.
At Serviceware we recognise these pressures and are working with many Customers to help them gain full cost transparency across businesses that have in many cases relied on traditional, error prone spreadsheets. Our ITFM solution offers a new approach to the financial management of IT and shared services to optimise and automate all processes throughout the service cycle from planning to reporting, with savings of up to 40%.
Serviceware is all about improving service quality and cost efficiency. We offer an Enterprise Service Management (ESM) platform of software solutions, which can be integrated or used independently of each other. We have over 800 Customers currently and are incredibly proud of our Net Promoter Score of 85, testament to our commitment to ‘not stop until our Customers are satisfied’. Our experienced team is available throughout the transition process from consulting on service strategy to implementing the platform.
Find out more here!