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We've all now experienced work from home, at scale, and you've probably moved heaven and earth to get your businesses running, despite all the difficulties. You've probably been surprised by some of the results. However, now we've all done that, some businesses are differentiating themselves by re-inventing how they serve customers across video channels. The work from home phenomena is now well understood but the customer at home is now a fascinatingly different proposition. Let's discuss how this is changing the barriers to entry, what you've done so far and how your peers are innovating.

Magnus Falk - CIO Advisor - Zoom