Today's customer demands an omnichannel experience but is it delivering enough insight to make strategic, data-driven decisions?

Digital Bespoke Boardroom in association with RingCentral

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Tuesday 8th June 2021

11:00 - 12:00 CEST

Today's customer demands an omnichannel experience but is it delivering enough insight to make strategic, data-driven decisions?

For IT leaders, now is the time to invest in technology to steer the way for omnichannel success. In order to reach consumers, businesses need omnichannel strategies to deliver a consistent customer experience at every touchpoint.
Delivering the omnichannel experience that customers demand as well as giving insights to make strategic data-driven decisions requires the integration of both back-end and customer-facing systems into a single platform.
 
RingCentral will allow you to reach out to more potential customers for engagement, achieve higher CSAT and higher sales, whilst reducing cost.
 
Key discussion points:
- Different customer behaviors: the old world against the new world 
- The new CX vision: get 360 view of your customers and don’t miss any engagement across all channels 
- Deep dive into concrete use cases and pain points

Speaker

Robert Henkel Sales Manager DACH

As Senior Account Director for RingCentral Engage Digital, Robert brings over 25 years’ experience in Sales, Marketing and Consultancy roles in Europe in fast pace IT and consumer industry, in blue-chip companies like Microsoft or Cisco.
As Senior Account Director for RingCentral Engage Digital, Robert brings over 25 years’ experience in Sales, Marketing and Consultancy roles in Europe in fast pace IT and consumer industry, in blue-chip companies like Microsoft or Cisco.

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